Handling a TELUS Customer Email or Domain Change in Cloud Fax

Cloud Fax (powered by eFax Corporate) is a service offered to TELUS customers. If the customer’s domain or email address changes, follow this process.

1. Inform the customer that the Cloud Fax product authenticates them through email address.
2. Advise the customer that they need to update their email address in the eFax portal.
   NOTE: Alternatively, the customer can call eFax to have it completed on their behalf. The contact information for eFax Corporate Priority Support is 1-888-501-4880.
3. Provide the customer with the TELUS Cloud Fax portal link.