This service is:
- Is a 24/7 remote technical support solution to help Small and Medium Businesses (SMBs) deploy, use, and troubleshoot their cloud apps.
- Is an edition of the AppHelp Business Cloud HelpDesk (but can also be sold as a standalone service depending on the partner).
- Is available on a subscription or single-incident basis.
- Includes Marketplace Support.
For more information, refer to the AppHelp Business Cloud HelpDesk profile page on the Marketplace.
Scope of Support
For details on the scope and restrictions, refer to the Scope of Support document.
Processes and Procedures
For information on how to provide support for the various cloud apps, refer to the Cloud Apps articles.
For information on how to provide support for the Marketplace, refer to the Marketplace articles.