Navigating the Scorebuddy Scorecards

View your scorecards to see a breakdown of your results including:

1. Call information
   The top banner shows information about the call, chat, or email that the quality assurance test was based on.
2. Scorecard questions and categories
   Under the Question column, the scorecard questions are organized into 5 categories; Soft Skills, Sales Skills, Process and Procedures, Technical Troubleshooting, and Auto-Fail.
3. Comments and causes
   In the Comments/Causes column, view supporting information regarding the score and feedback on how to improve
4. Score per criteria
   A score of 1 means that the question was successfully met. A score of 0 means the question was not met. A score of 0 in the Auto-Fail section means a critical question was not met and therefore results in an automatic fail.