SkyKick is the migration tool used to migrate a customer's email environment to a Microsoft 365 destination environment.
In this AppHelp Knowledge Center, you can find information on SkyKick by referring to the following articles.
What does SkyKick Migrate?
To learn more about SkyKick and a full list of the data that it can migrate, refer to this article:
Accessing Skykick
Depending on the partner you are completing a migration for, make sure you use the correct email address to log in to the correct instance of SkyKick. For more information, refer to these articles:
Setting up a Migration Project in SkyKick
For more information, refer to these articles:
- Setting Proper Timeline Expectations with the Customer for a Migration in SkyKick
- Placing a Migration Order Using the SkyKick SMB Project
Executing and Monitoring a Migration
Once you've placed your migration order in SkyKick, there are actions that you, the point of contact (POC) and their end users must complete. For more information, refer to these articles:
- Understanding the Different Email Notifications from SkyKick
- Resolving Alerts and Issues in SkyKick During a Migration
- Filling out the Password Reception Page and Downloading SkyKick Outlook Assistant (SKOA)
- Updating the Nameserver Records to the Ones Provided by SkyKick (Before Cutover)
Setting up SkyKick Outlook Assistant (SKOA)
The SkyKick Outlook Outlook Assistant is NOT supported on Mac or on terminal server, and only works on newer versions of Windows. For more information, refer to these articles:
- Setting up SkyKick Outlook Assistant (SKOA)
- SkyKick Outlook Assistant Known Issues
- SkyKick Outlook Assistant End-User Experience
Completing a Migration
Once the migration is completed, refer to this article to revert the DNS records and to complete the domain verification in the Microsoft 365 admin center:
Escalating to SkyKick
If you need to escalate an issue to SkyKick, refer to this article:
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