Find out the reason for the rejection indicated in the note that the customer received.
For the following rejection reasons:
- Wrong Person Authorized LOA
- Ask the customer to check with their current provider and ask them for the Customer Service Record (CSR). That form will have the current “authorized” contact in their company.
- Wrong Billing Number
- Ask the customer to check their current bill carefully and make sure they’ve provided the full billing number (which often has more than 10 digits).
See additional reasons for a port rejection.