I’m still getting inbound faxes on my existing fax machine. When will I start receiving faxes via email?

1. From the eComFax admin portal, check the customer’s account.
2. Verify if they requested a port by looking under the Porting Status column.
3. If the status is Port Pending, click on the account and check the notes.
   • The notes will identify any outstanding issues (e.g. Missing or incorrect paperwork). 
   • Provide the update to the customer. 

For more information, refer to possible reasons for a port rejection.